When we are giving constructive criticism, we are seeking to motivate the employee to make a change – a change that leads to improved performance. Here’s a useful model for explaining the need and gaining agreement to making that change;   ACTION & RESULTS   & CONSEQUENCES  = AGREEMENT Action Is about explaining in clear, objective, non […]

  There are so many theories, reports, books, models and ideas about how to effectively manage employee performance that it’s sometimes difficult for business owners and managers to ‘see the wood for the trees’. I’m often asked ‘what’s the one thing I need to know?’ Here’s my answer. The secret to effectively performance management is (drum roll […]

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Performance Management and Managing Change Have your expectations of your employees changed recently? Do you need something different from them? Do they know what this ‘different’ is?  What we want as managers can change on a regular basis. These changes come about when: the needs of the business change, the customer requirements change or the […]

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Performance Management – By Numbers When I was first a manager (think Ice Age) I focused most of my ‘managerial attention’ on the ‘numbers’ part of my employee’s performance. So I set objectives for producing the right amount of work on time, meeting a deadline, achieving the % increase in sales or the $ of […]

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Congratulations on being promoted to your new management role! Did you have a party? Have you settled into your new desk yet? Did you decide what to do with your pay rise? And are you wondering ‘what now?’ I remember well my first promotion to manager. Maybe my experience is something like yours? Here’s how […]

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We know from research that employees want to ‘connect their efforts to the mission and purpose of your business’. In short, I guess, they want an answer to the question – ‘why am I doing this?’ The mistake I see business owners and managers making is assuming that the answer to that question is obvious. […]

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Many business owners, managers, team leaders and supervisors I work with seem to have a real knack for making their performance appraisal meetings suck. They don’t mean to do this (well most don’t) but they often tell me they just can’t make these meetings work. When I ask them to talk me through how they […]

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There’s an interesting assumption I’ve heard voiced again and again by business owners and managers, which is that people don’t actually like being managed, and, more specifically, that people don’t want to work with a manager who actively manages their performance. Here’s how some of the business owners and managers I’ve worked with have put […]

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Performance Management – Have you ever found yourself thinking: “I guess I really should focus more on managing my employees, because I know there are some areas of their performance that needs improving. But there are so many other things I need to do it just doesn’t make it as a high priority.” “I need to […]

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