Management skills: Do you feel the need to know all the answers? When I’m helping managers, team leaders and business owners develop their people management skills I often come across some reluctance to take action to practice those management skills – to actually take action to manage their employee’s performance.  Often this reluctance is about [...]

In the first two blogs in this short series on how to close an ‘employee performance gap’ I’ve looked at how to improve employee performance when that improvement is within the control of the employee (including when training can close the gap). I’ve also taken a look at what happens when (and if?) a lack [...]

I’ve been writing a lot recently about one of the key challenges in performance management – closing the employee performance gap (gaps a gap between; a) what you want and need from your employees and b) what you are actually getting from your employees). In this article I’m going to take a look at a [...]

Do you have an ‘employee performance gap’? Are you trying to improve employee performance? Are you trying to close an ‘employee performance gap’ – a gap between;    a) What you want and need from your employees and    b) What you are actually getting from your employees?   Do you know why there’s an [...]

In my blog ‘Performance Management: Mind the Gaps!’ I talked about what happens when there is a gap between good performance management practice and our actual performance management practices. In Performance Management Gaps: Monitoring Employee Performance I covered (go on, make a guess) monitoring. In this blog I’m covering what happens when there’s a gap [...]

Performance Management: Is there a gap between good practice and your practice? I’m sure you know what good practice looks like in performance management; clarity about our expectations of our employee’s performance, monitoring employee performance, feedback on employee performance? And I’m sure you know that ‘good practice’ means that these performance management techniques really work [...]

There’s plenty advice out there about how to talk to your employees – about what you should say (I’ve written plenty myself!). In this article I’m going to cover an area not quite so popular – but equally important in terms of management skills – what not to say. Here are five things I’ve heard [...]

  Management Courses: What do you think? ‘Management Courses’. What springs to your mind when you hear that phrase? Is it:   • An opportunity to learn new management skills in a supportive environment • A great idea, but who’s got the time – or the money? • Didn’t we use to make our managers [...]

Research consistently tells us that employees feel they don’t get enough feedback. I guess we knew that. What’s more puzzling (to me at least) is that research also shows us that some managers actually want to give more feedback – but don’t   If you want to give feedback – couldn’t you just, err, do [...]

I guess it’s always been true that employees ‘sell their labour but volunteer their commitment’ and I’m sure it’s never been truer than with those highly talented, highly sought after ‘Gen Y’ employees.  Peter Drucker says that we have to ‘accept the fact that we need to treat almost everybody as a volunteer’. Whilst I’m [...]

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