In my blog ‘Management Skills: Promoted to Manager? Great! What Now? I talked about my experience of being a newly promoted manager. The three things I lacked then was; tools and techniques, management skills, and experience   What I certainly didn’t lack was enthusiasm. In fact I was described by one of my employees as […]

Research consistently tells us that employees feel they don’t get enough feedback. I guess we knew that. What’s more puzzling (to me at least) is that research also shows us that some managers actually want to give more feedback – but don’t   If you want to give feedback – couldn’t you just, err, do […]

In his article ‘A Generation Y Perspective on Performance Reviews’ Kyle Lagunas – HR Analyst at Software Advice – gives some great insights into his (and presumably other Generation Y) expectations of, and frustrations with, Performance Reviews. In this article I’ve taken some of Kyle’s key points and with some comments of my own on […]

In her book ‘Conflict 101: A Manager’s Guide to Resolving Problems So That Everyone Can Get Back To Work’ Susan H Shearouse says:       “On survey after survey the biggest complaint workers have is the perceived unwillingness of managers to take action against poor performers’   What’s going on here?   Constructive Criticism […]

Improving Employee Performance   I often coach business owners and managers in improving employee performance. Usually there is an area of employee performance – most often a behavioural element – that the manager finds unacceptable. It might be the way the employee communicates (or doesn’t), they way they organise their work (or not), they way […]

  I was talking with a client last week who was absolutely fuming about the way her manager had given some performance feedback to her and her colleagues. In short, the manager had called together everyone who worked for her and told them that they needed to ‘get to grips with the new XY system […]

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