I was talking to a client the other day about management confidence. She agreed that many of the managers who worked for her would benefit from improving their confidence – with one exception, Bill. She said: ‘Oh my goodness I wish Bill had that problem. He’s got more confidence than he knows what to [...]

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Employee Job Satisfaction – The Conversation Challenge! Having a conversation with our employees about how to maintain or improve their job satisfaction is one of the most effective ways of achieving higher levels of employee motivation and performance. Some business owners and managers though are afraid to hold these conversations in case they result in [...]

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  I was talking with a client last week who was absolutely fuming about the way her manager had given some performance feedback to her and her colleagues. In short, the manager had called together everyone who worked for her and told them that they needed to ‘get to grips with the new XY system [...]

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