There is always a ‘practical’ element to preparing for a performance appraisal meeting, and it’s surprising how easy it is to make a mess of this part of the prep. For example have you ever had a performance appraisal meeting in a crowded, noisy bar? (I have!) Or have you ever been told that […]

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In her book ‘Conflict 101: A Manager’s Guide to Resolving Problems So That Everyone Can Get Back To Work’ Susan H Shearouse says:       “On survey after survey the biggest complaint workers have is the perceived unwillingness of managers to take action against poor performers’   What’s going on here?   Constructive Criticism […]

 I was recently struck by something I read Oprah Winfrey had said that, I think, has real relevance to the way we manage our employees. She said:     ‘Everyone wants validation. They want to know:   • Do you see me? • Do you hear me? • Does what I say matter to you?’ […]

The Performance Management Challenge I’ve worked with hundreds of managers, business owners, team leaders and supervisors, and many of those managers had, by their own admission, some difficulty in really committing themselves to bringing a focused and structured approach to performance management   Many of these managers know (in theory) that they should be managing […]

  I was talking to a client the other day about management confidence. She agreed that many of the managers who worked for her would benefit from improving their confidence – with one exception, Bill. She said: ‘Oh my goodness I wish Bill had that problem. He’s got more confidence than he knows what to […]

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Constructive Criticism – The Challenge  In my experience, most business owners and managers don’t find it too difficult to give constructive criticism on the quantifiable element of their employee’s performance. They don’t find it too tough to say something like ‘We agreed you would produce 30 units a day. This record shows you’re producing 20. Can you […]

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  There are so many theories, reports, books, models and ideas about how to effectively manage employee performance that it’s sometimes difficult for business owners and managers to ‘see the wood for the trees’. I’m often asked ‘what’s the one thing I need to know?’ Here’s my answer. The secret to effectively performance management is (drum roll […]

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Performance Management – By Numbers When I was first a manager (think Ice Age) I focused most of my ‘managerial attention’ on the ‘numbers’ part of my employee’s performance. So I set objectives for producing the right amount of work on time, meeting a deadline, achieving the % increase in sales or the $ of […]

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We know from research that employees want to ‘connect their efforts to the mission and purpose of your business’. In short, I guess, they want an answer to the question – ‘why am I doing this?’ The mistake I see business owners and managers making is assuming that the answer to that question is obvious. […]

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Performance Management – Have you ever found yourself thinking: “I guess I really should focus more on managing my employees, because I know there are some areas of their performance that needs improving. But there are so many other things I need to do it just doesn’t make it as a high priority.” “I need to […]

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