Someone asked me recently ‘what do you believe is the best way to approach people management?’ I guess all of my beliefs about the ‘best way’ or the ‘how to’ are covered in other articles but the question got me thinking about my core beliefs about managing people and the impact of those beliefs. Here […]

 I was recently struck by something I read Oprah Winfrey had said that, I think, has real relevance to the way we manage our employees. She said:     ‘Everyone wants validation. They want to know:   • Do you see me? • Do you hear me? • Does what I say matter to you?’ […]

Improving Employee Performance   I often coach business owners and managers in improving employee performance. Usually there is an area of employee performance – most often a behavioural element – that the manager finds unacceptable. It might be the way the employee communicates (or doesn’t), they way they organise their work (or not), they way […]

The Performance Management Challenge I’ve worked with hundreds of managers, business owners, team leaders and supervisors, and many of those managers had, by their own admission, some difficulty in really committing themselves to bringing a focused and structured approach to performance management   Many of these managers know (in theory) that they should be managing […]

  I was talking to a client the other day about management confidence. She agreed that many of the managers who worked for her would benefit from improving their confidence – with one exception, Bill. She said: ‘Oh my goodness I wish Bill had that problem. He’s got more confidence than he knows what to […]

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Congratulations on being promoted to your new management role! Did you have a party? Have you settled into your new desk yet? Did you decide what to do with your pay rise? And are you wondering ‘what now?’ I remember well my first promotion to manager. Maybe my experience is something like yours? Here’s how […]

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We know from research that employees want to ‘connect their efforts to the mission and purpose of your business’. In short, I guess, they want an answer to the question – ‘why am I doing this?’ The mistake I see business owners and managers making is assuming that the answer to that question is obvious. […]

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We know from research that showing a high level of interest and concern for our employee results in higher levels of motivation and performance. One of the most powerful ways to do this is to have a conversation specifically about how to maintain or improve the employee’s current level of job satisfaction. After all, who […]

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Many business owners, managers, team leaders and supervisors I work with seem to have a real knack for making their performance appraisal meetings suck. They don’t mean to do this (well most don’t) but they often tell me they just can’t make these meetings work. When I ask them to talk me through how they […]

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There’s an interesting assumption I’ve heard voiced again and again by business owners and managers, which is that people don’t actually like being managed, and, more specifically, that people don’t want to work with a manager who actively manages their performance. Here’s how some of the business owners and managers I’ve worked with have put […]

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