I guess it’s always been true that employees ‘sell their labour but volunteer their commitment’ and I’m sure it’s never been truer than with those highly talented, highly sought after ‘Gen Y’ employees.  Peter Drucker says that we have to ‘accept the fact that we need to treat almost everybody as a volunteer’. Whilst I’m […]

  So, you are coming to the end of the performance appraisal meeting. Things have gone well. How do you now review and close the meeting in a way that leaves the employee feeling satisfied and motivated? In my blog ‘Performance Appraisal: 3 Steps to a Motivational Meeting’ I talk about ways to ensure your […]

  There is always a ‘practical’ element to preparing for a performance appraisal meeting, and it’s surprising how easy it is to make a mess of this part of the prep. For example have you ever had a performance appraisal meeting in a crowded, noisy bar? (I have!) Or have you ever been told that […]

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In her book ‘Conflict 101: A Manager’s Guide to Resolving Problems So That Everyone Can Get Back To Work’ Susan H Shearouse says:       “On survey after survey the biggest complaint workers have is the perceived unwillingness of managers to take action against poor performers’   What’s going on here?   Constructive Criticism […]

 I was recently struck by something I read Oprah Winfrey had said that, I think, has real relevance to the way we manage our employees. She said:     ‘Everyone wants validation. They want to know:   • Do you see me? • Do you hear me? • Does what I say matter to you?’ […]

Improving Employee Performance   I often coach business owners and managers in improving employee performance. Usually there is an area of employee performance – most often a behavioural element – that the manager finds unacceptable. It might be the way the employee communicates (or doesn’t), they way they organise their work (or not), they way […]

The Performance Management Challenge I’ve worked with hundreds of managers, business owners, team leaders and supervisors, and many of those managers had, by their own admission, some difficulty in really committing themselves to bringing a focused and structured approach to performance management   Many of these managers know (in theory) that they should be managing […]

  I was talking to a client the other day about management confidence. She agreed that many of the managers who worked for her would benefit from improving their confidence – with one exception, Bill. She said: ‘Oh my goodness I wish Bill had that problem. He’s got more confidence than he knows what to […]

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Management Skills and Management Confidence It’s almost impossible to be a skilled manager without being a confident manager. But many of the people I coach and train just don’t feel confident.  One of the reasons many business owners and managers don’t feel confident in their management role is because they are afraid of making mistakes, of not […]

When we are giving constructive criticism, we are seeking to motivate the employee to make a change – a change that leads to improved performance. Here’s a useful model for explaining the need and gaining agreement to making that change;   ACTION & RESULTS   & CONSEQUENCES  = AGREEMENT Action Is about explaining in clear, objective, non […]

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