Performance Management: Is there a gap between good practice and your practice? I’m sure you know what good practice looks like in performance management; clarity about our expectations of our employee’s performance, monitoring employee performance, feedback on employee performance? And I’m sure you know that ‘good practice’ means that these performance management techniques really work [...]

One of the key management skills: Empathy? Many years ago I worked in an organisation that was very task focused (to say the least). Whenever we tried to introduce some training or new processes that weren’t task related (e.g. interpersonal skills or management skills training, communication strategies) they would be dismissed by the majority of [...]

Management Skills:  The Importance of Clarity  I’ve written before about clarity (for example in ‘Performance Management: The One Secret You Need to Know’). Without simply repeating myself, here are the key management skills related to gaining the level of clarity that improves both employee satisfaction and employee performance (because that’s exactly what clarity achieves and [...]

People Management Skills: The Impact of Beliefs  One of the most important and useful management skills is having a clear understanding of the impact of our beliefs about people management and an ability to develop positive beliefs. Why? Because what we believe about people management (and what we assume our employees believe) has a huge [...]

People Management Skills: The Importance of Agreement  I guess very few managers these days want to impose their views on their employees (although there will always be exceptions!). The good news is you don’t have to – if you have the management skills you need to gain agreement from your staff. But agreement about what? [...]

There are so many great management blogs out there full of  techniques, tips and insights. That’s good news isn’t it? All that free information, knowledge and good management practice at your fingertips. Now let me ask you a question. Do you actually learn from what you read from those management blogs ? And do you [...]

  We all want to help our employee’s improve their job satisfaction, don’t we? Not only is it much more of a pleasure to manage happy employees, but improved job satisfaction most often results in improved job performance. So, here are my 5 quick tips for improving employee job satisfaction (with links to additional resources, [...]

In their Workforce Mood Tracker September 2011 report, Globoforce state that 69% of respondents say that they would work harder if they felt that their efforts were better recognised. Makes sense. Their research also uncovered several themes for how to implement successful recognition programmes including: Recognise employees for more than their work Here’s what Globoforce [...]

There’s plenty advice out there about how to talk to your employees – about what you should say (I’ve written plenty myself!). In this article I’m going to cover an area not quite so popular – but equally important in terms of management skills – what not to say. Here are five things I’ve heard [...]

Still not decided what to gift to get your employees for Christmas? Did you see my Clarity, Honesty and Respect ideas in part one of my Christmas blog series? Or how about the Inspiring Appraisals, Some Management Confidence and Time ideas from part two? OK, now we’re on to the ‘M, A & S’ with [...]

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