In an excellent NT Times article ‘Do Happier People Work Harder?‘ the authors Teresa Amabile, a professor at Harvard Business School, and Steven Kramer point out that Gallup research suggests that employee disengagement in America costs $300 billion in lost productivity annually. They go on to say that ‘of all the events that engage […]

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I guess it’s always been true that employees ‘sell their labour but volunteer their commitment’ and I’m sure it’s never been truer than with those highly talented, highly sought after ‘Gen Y’ employees.  Peter Drucker says that we have to ‘accept the fact that we need to treat almost everybody as a volunteer’. Whilst I’m […]

Many business owners, managers, team leaders and supervisors I work with seem to have a real knack for making their performance appraisal meetings suck. They don’t mean to do this (well most don’t) but they often tell me they just can’t make these meetings work. When I ask them to talk me through how they […]

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