In the first two blogs in this short series on how to close an ‘employee performance gap’ I’ve looked at how to improve employee performance when that improvement is within the control of the employee (including when training can close the gap). I’ve also taken a look at what happens when (and if?) a lack […]

Do you have an ‘employee performance gap’? Are you trying to improve employee performance? Are you trying to close an ‘employee performance gap’ – a gap between;    a) What you want and need from your employees and    b) What you are actually getting from your employees?   Do you know why there’s an […]

One of the key management skills: Empathy? Many years ago I worked in an organisation that was very task focused (to say the least). Whenever we tried to introduce some training or new processes that weren’t task related (e.g. interpersonal skills or management skills training, communication strategies) they would be dismissed by the majority of […]

Management Skills:  The Importance of Clarity  I’ve written before about clarity (for example in ‘Performance Management: The One Secret You Need to Know’). Without simply repeating myself, here are the key management skills related to gaining the level of clarity that improves both employee satisfaction and employee performance (because that’s exactly what clarity achieves and […]

People Management Skills: The Impact of Beliefs  One of the most important and useful management skills is having a clear understanding of the impact of our beliefs about people management and an ability to develop positive beliefs. Why? Because what we believe about people management (and what we assume our employees believe) has a huge […]

People Management Skills: The Importance of Agreement  I guess very few managers these days want to impose their views on their employees (although there will always be exceptions!). The good news is you don’t have to – if you have the management skills you need to gain agreement from your staff. But agreement about what? […]

There’s plenty advice out there about how to talk to your employees – about what you should say (I’ve written plenty myself!). In this article I’m going to cover an area not quite so popular – but equally important in terms of management skills – what not to say. Here are five things I’ve heard […]

  In my blog ‘Management Skills: Promoted to Manager? Great! What Now? I talked about my experience of being a newly promoted manager. The three things I lacked then was; tools and techniques, management skills, and experience   What I certainly didn’t lack was enthusiasm. In fact I was described by one of my employees as […]

Giving constructive criticism to our employees in order to improve their performance is never easy     What it is, though, is absolutely crucial – to the business, to the team, to you and (most importantly) to the employee.  Here are my 10 quick management tips for giving constructive criticism (with plenty of additional resources […]

  There is always a ‘practical’ element to preparing for a performance appraisal meeting, and it’s surprising how easy it is to make a mess of this part of the prep. For example have you ever had a performance appraisal meeting in a crowded, noisy bar? (I have!) Or have you ever been told that […]

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