Do you ever find yourself enjoying some ‘wishful thinking?’ You know, wishing for a result or an outcome when, in reality, that result or outcome is unlikely? I’m sure we all do (at least I do; winning the lottery / the Pulitzer Prize, becoming the world’s oldest supermodel –the usual)   Now, have you ever […]

Giving constructive criticism to our employees in order to improve their performance is never easy     What it is, though, is absolutely crucial – to the business, to the team, to you and (most importantly) to the employee.  Here are my 10 quick management tips for giving constructive criticism (with plenty of additional resources […]

In my blog Giving Constructive Criticism – What’s the Problem? I talked about three of the reasons managers struggle to give their employees constructive criticism in order to improve employee performance. In this blog I’m going to talk about a fourth reason, what I call the ‘pain problem’   Here’s how some of the managers […]

In her book ‘Conflict 101: A Manager’s Guide to Resolving Problems So That Everyone Can Get Back To Work’ Susan H Shearouse says:       “On survey after survey the biggest complaint workers have is the perceived unwillingness of managers to take action against poor performers’   What’s going on here?   Constructive Criticism […]

When we are giving constructive criticism, we are seeking to motivate the employee to make a change – a change that leads to improved performance. Here’s a useful model for explaining the need and gaining agreement to making that change;   ACTION & RESULTS   & CONSEQUENCES  = AGREEMENT Action Is about explaining in clear, objective, non […]

Constructive Criticism – The Challenge  In my experience, most business owners and managers don’t find it too difficult to give constructive criticism on the quantifiable element of their employee’s performance. They don’t find it too tough to say something like ‘We agreed you would produce 30 units a day. This record shows you’re producing 20. Can you […]

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