One of the key management skills: Empathy? Many years ago I worked in an organisation that was very task focused (to say the least). Whenever we tried to introduce some training or new processes that weren’t task related (e.g. interpersonal skills or management skills training, communication strategies) they would be dismissed by the majority of […]

I think most of us would agree that giving effective performance feedback is one of the most important management skills. Why? Simply because feedback on performance not only improves employee performance and productivity but also employee engagement and job satisfaction.  You’ll not be surprised then, given its importance, that I’ve written a lot about performance feedback! (For example […]

Performance Management: Is there a gap between good practice and your practice? I’m sure you know what good practice looks like in performance management; clarity about our expectations of our employee’s performance, monitoring employee performance, feedback on employee performance? And I’m sure you know that ‘good practice’ means that these performance management techniques really work […]

In my blog ‘Performance Management: Mind the Gaps!’ I talked about what happens when there is a gap between good performance management practice and our performance management practice – when there’s a gap between what we know we should be doing in performance management and what we are actually doing or, more often, not doing  […]

In my blog ‘Performance Management: Mind the Gaps!’ I talked about what happens when there is a gap between good performance management practice and our actual performance management practices. In Performance Management Gaps: Monitoring Employee Performance I covered (go on, make a guess) monitoring. In this blog I’m covering what happens when there’s a gap […]

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